Salesforce Architect | FSL specialist

Olga Shishkova

Olga Shishkova

Salesforce Architect and Team Lead. Experienced in budget estimation, proposal preparation and communication with clients.
Specializing in Salesforce Sales Cloud, Field Service Lightning (FSL), Service Cloud and Experience Cloud.

Data Model Design and Sharing design
Salesforce Security Design
Integration Design
Database Management/Administration
Performance Profiling
Web application development
CI/CD implementation
Test Driven Development

Certificates

Salesforce Certified Platform Developer I

Salesforce Certified Service Cloud Consultant

Salesforce Certified Community Cloud Consultant

Salesforce Certified Field Service Lightning Consultant

Projects

Streamlining Energy Grid Operations with Salesforce

Explore how a leading European energy infrastructure operator optimized energy grid operations by implementing a Salesforce project, focusing on advanced invoicing and streamlining the quote-to-invoice process....more

Enabling Efficient Solar Installation Quoting

See how a solar energy company transformed its quoting process by implementing Salesforce Experience Cloud to automate workflows and enhance customer collaboration....more

Articles

CRM AutomationSalesSalesforce Features

What Is Salesforce B2B Commerce Cloud?

A lot of B2B buying still feels weirdly manual for something that’s supposed to be repeatable. A customer already knows...

7 min

AI AutomationManagementMarketingSalesService

Agentforce for Field Service: How AI Agents Improve On-Site Service

Field service breaks schedules. Not occasionally, all the time. Salesforce research shared in its newsroom shows that nearly half of...

17 min

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